Embed does not work

Need Help
1

I created an agent and it works fine in preview, but when added to my website I see leftovers from the template I used (Rachel the support agent)
And when I ask questions there no reply.

Furthermore I need to know how to change colors and the image of the support agent.

Also - how do I add more tabs to the bottom (buttons) or content to the home page of the chat.

Today I use this design with my own support chat

Screenshot 2025-04-26 064419
Screenshot 2025-04-26 064419559×996 77.8 KB

2

Hi Lennart,

Thanks for your message, and I’m happy to help!

1. Could you please send us:

  • The link to the webpage where your agent is embedded

  • And the Agent link on Agenticflow

This will help our team check exactly why you’re seeing leftover content from the template and why the agent isn’t responding properly on your site.

  1. Regarding customization – currently, we don’t yet support changing colors, updating the agent image, or adding extra tabs/buttons or homepage content. However, you can suggest or vote for these features on our public roadmap here: https://agenticflow.featurebase.app/roadmap

Looking forward to your links so we can help troubleshoot the current issue.

Warm regards,
Wendy @ Agenticflow

3

Hi.

I removed the agent again as it was not working and its an important production site
This is my agent Agenticflow AI | AgenticFlow

The colors and images is a huge problem as you totally mess up my Brand with blue colors.
Thsis should be a standard feature

Image change is mentioned oin your own documentation under Customization.

4

Hi,

Thank you so much for your feedback.

You’re absolutely right about the colors and images — We completely understand the concern. We’ve added this to our roadmap and marked it as a priority. Once it’s updated, I’ll make sure to circle back and let you know immediately.

Appreciate your patience and understanding!

Best,
Wendy