Send Mail - Set customer email as reply email

Feature Requests
1

When using an agent to handover a chat to support agent your email is set as reply to address (support@agenticflow.ai) This is very unfortunate as my staff has to remember to copy the email from the body and then create manual reply.

Please add a field to reply to and set the email address found in the text anyway.

2

Hi Lennart,

Thanks for bringing this to our attention!

To help us understand and resolve the issue, could you please send us:

  • A screenshot showing the input and output of the agent or workflow you’re using to send the email
  • Or the link to the specific workflow you’re using

This will help us check exactly how the handover is set up and why the reply-to address isn’t being correctly populated.

Looking forward to your reply so we can assist you further!

Warm regards,
Wendy @ Agenticflow

3

Hi. This is my workflow

4

Hi Lennart,

Thank you for sharing your workflow with us.

We’ve received your all reports, and our team will need a little time to review everything carefully. We’ll get back to you as soon as everything is in order.

Thanks again for your patience and support!

Best,
Wendy