Whatsapp agent help

Need Help
1

Hello,

I’m a Tier 4 user of AgenticFlow, and I would like some help implementing an autonomous agent that can manage customer interactions on WhatsApp.

Ideally, the setup should allow the agent to autonomously handle conversations, but also support an Agent Handoff Protocol, so that I (or a human operator) can manually take over the chat whenever needed.

Additionally, it’s important for me to have access to the full chat history to review past conversations.

Could you please advise on how best to set this up with AgenticFlow?

2

Hi Lulam,

You need to connect using the official WhatsApp Business API (WABA).
First, get an approved WABA account (either from Meta or a provider).
Then, connect it to AgenticFlow through our WhatsApp Business MCP: AgenticFlow - Automate Your Marketing Workflows.
You’ll just need to enter your API keys or tokens from Meta or your provider during setup.
After connecting WABA, you can easily create workflows in AgenticFlow to send scheduled WhatsApp messages (using approved templates).

:right_arrow: Since you are Tier 4, for extra support please join our private Discord to DM our team directly → Discord

3

Hi. Thank you for the help. Is there a private discord channel for Tier 4? Right now I’m in the public one of AgenticFlow.

Can you please provide more information about the private Tier 4 discord channel?

Thank you.

4

The Tier 4 Discord channel is actually a private 1-on-1 space — just you and our team — so we can support you as quickly and directly as possible. Please join using this link: Discord

Just a note: the link will stay active for one day, so make sure to join soon!

Looking forward to assisting you inside.

Best,
Wendy